Refund and Cancellation Policy

Last updated: 06 September 2026 1. SUBSCRIPTIONS Subscription fees are charged in advance and are non-refundable once the plan is activated, because message capacity is reserved for you immediately. 2. COOLING OFF If you have not sent any messages and you cancel within 48 hours of a first purchase, write to support@wasuite.test and we will refund that payment in full. 3. MESSAGE CREDITS Credits are prepaid and non-refundable. Unused credits stay in your account and do not expire while your account is open. 4. DUPLICATE OR FAILED PAYMENTS If you are charged twice, or charged for something you did not receive, contact support@wasuite.test within 7 days with the invoice number. Verified cases are refunded in full. 5. SERVICE FAILURE If the platform is unavailable for more than 24 continuous hours because of a fault on our side, you may ask for a pro-rata credit for the affected days. 6. WHAT IS NOT REFUNDABLE - Messages already delivered to WhatsApp - Charges caused by your number being restricted or banned by Meta - Unsuccessful verification or green tick applications, because the decision is Meta's - Fees for a period already used 7. CANCELLATION You can stop a subscription any time from your billing page. It stays active until the end of the paid period and does not renew after that. 8. HOW WE REFUND Approved refunds go back to the original payment method within 7 to 10 working days. Gateway charges may be deducted where the gateway does not return them. Contact: support@wasuite.test